Disclosure to Law Enforcement:
The AUP specifically prohibits the use of our service for illegal activities. Therefore, Subscriber agrees that the Company may disclose any and all subscriber information including assigned IP numbers, account history, account use, etc. to any law enforcement agent who makes a written request without further consent or notification to the Subscriber. In addition OL Communications shall have the right to terminate all service set forth in this Agreement.

Service Rates:
Subscriber acknowledges that the nature of the service furnished and the initial rates and charges have been communicated to Subscriber. Subscriber is aware that the Company may prospectively change the specified rates and charges from time to time. The promotional offer is contingent upon Company achieving and maintaining its cost of service goals including but not limited to rates charged to company by its suppliers.

Payment:
Establishment of this service is dependent upon receipt by the Company of payment of stated charges. Subsequent payments are due on the anniversary date of the month for that month's service. All accounts and services provided by OL Communications are subject to the current tax rate as imposed by the State of Tennessee which is currently 8.25%. The above applies to all accounts and services provided by OL Communications.

Payments and Fees:
Credit cards that are declined for any reason are subject to a $10.00 declination fee. Accounts that are more than 10 days past due are subject to disconnection without notice. Service interrupted for nonpayment is subject to a $75 reconnect charge. Accounts not paid by due date are subject to a $10.00 late fee. Accounts that are not collectable by OL Communications may be turned over to an outside collection agency for collection. If your account is turned over for collection, you agree to pay the company a "Processing and Collection" Fee of not less than $50 nor more than $150. If you desire to cancel your account, please follow the proper procedure to do this as outlined in this TOS.

Payment due date:
Payments for collocation, dedicated server rental, bandwidth, hosting services, space and other recurring monthly services are due in advance on the 1st day of beginning of the month. (For example payment for August is due on the 1st day of August.) Accounts that are more than 10 days past due are subject to disconnection without notice. Service interrupted for nonpayment is subject to a $75 reconnect charge. Accounts not paid by due date are subject to a $10.00 late fee.  Expired domain names are held and locked by the registration agent. They are currently charging $250 to reinstate an expired domain name.  Because of the gyrations we have to go through to reinstate an expired domain name we charge an additional $50.  So in total, expired domain names can cost $300 to be brought back to your web site. Please don't allow your domain name to expirer.

Refund and Disputes:
All payments to OL Communications, Inc. are nonrefundable. This includes the one time setup fee and subsequent charges regardless of usage. All overcharges or billing disputes must be reported within 60 days of the time the dispute occurred. If you dispute a charge to your credit card issuer that, in OL Communications sole discretion is a valid charge under the provisions of the TOS and /or AUP, you agree to pay OL Communications an "Administrative Fee" of not less than $50 and not more than $150.

Failure to Pay:
The Company may temporarily deny service or terminate this Agreement upon the failure of Subscriber to pay charges when due. Such termination or denial will not relieve Subscriber of responsibility for the payment of all accrued charges, plus reasonable interest and any collection fees.

Account Cancellation:
All requests for canceling accounts must be made in writing with at least 30 days notice but not more than 60 days prior written notice and sent to OL Communications Attn: Cancellations, 1395 State Route 197, Beech Bluff TN, 38313 or you may call (731) 595-4442

or fax the cancellation request to (731) 983.5952. You must have all account information to cancel.

Subscriber acknowledges that the service provided is of such a nature that service can be interrupted for many reasons other than the negligence of the company and that damages resulting from any interruption of service are difficult to ascertain. Therefore, subscriber agrees that the company shall not be liable for any damages arising from such causes beyond the direct and exclusive control of the company. Subscriber further acknowledges that the company's liability for its own negligence may not in any event exceed an amount equivalent to charges payable by subscriber for services during the period damages occurred. In no event shall the company be liable for any special or consequential damages, loss or injury.

New Domain Accounts:
All new webhosting accounts involving new domains will be set up and entered into our DNS servers within 3 to 5 business days. Due to unforeseen complications, however, this process may sometimes require up to 7 business days. If the new domain is registered by the account holder, there will be no handling fee. If the domain is registered by OL Communications, Inc. on behalf of the account holder a handling fee may be incurred.

Transfer of Domains:
New webhosting accounts which involve the transfer of a domain from another provider to OL Communications, Inc. will require a minimum of seven (7) days to be set up and entered into our DNS servers. In some cases, such transfers may take up to sixty (60) days. Due to the unpredictable nature of the transfer process, no guarantees are made regarding the amount of time a specific transfer may take. If the transfer of the domain is done by OL Communications, Inc. on behalf of the account holder a handling fee may be incurred. If the customer cancels service during the transfer period for any reason, all charges are considered earned.

Support Boundaries:
OL Communications, provides 24 x 7 technical support to our subscribers (except for few holidays and short company meetings when we close our center.) We limit our technical support to our area of expertise. The following is our guidelines when providing support: OL Communications provides support related to your server or virtual site physical functioning. OL Communications does not offer tech support for application specific issues such as cgi programming, html or any other such issue. OL Communications does not provide technical support for YOUR customers. If you can email, we encourage you to email support@cyberbest.com for assistance. If you are able to get online and have other questions, the answers may be on our support page at http://www.cyberbest.com - we encourage you to check there first. Lastly, the Help files in the program you are using may have the answer to your question so please do investigate these resources before calling tech support.

SPAM and Unsolicited Commercial Email (UCE):
OL Communications takes a zero tolerance approach to the sending of Unsolicited Commercial Email (UCE) or SPAM over our network. Very simply this means that customers of OL Communications may not use or permit others to use our network to transact in UCE. Customers of OL Communications may not host, or permit hosting of, sites or information that is advertised by UCE from other networks. Violations of this policy carry severe penalties, including termination of service.

a. Violation of OL Communications
 SPAM policy will result in severe penalties. Upon notification of an alleged violation of our SPAM policy, OL Communications will initiate an immediate investigation (within 48 hours of notification). During the investigation, OL Communications may restrict customer access to the network to prevent further violations. If a customer is found to be in violation of our SPAM policy, OL Communications may, at its sole discretion, restrict, suspend or terminate customer's account. Further, OL Communications reserves the right to pursue civil remedies for any costs associated with the investigation of a substantiated policy violation. OL Communications will notify law enforcement officials if the violation is believed to be a criminal offense.

b. First violations of this policy will result in an "Administrative Fee" of $250 and your account will be reviewed for possible immediate termination. A second violation will result in an "Administrative Fee" of $500 and immediate termination of your account. Users who violate this policy agree that in addition to these "Administrative" penalties, they will pay "Research Fees" not to exceed $175 per hour that OL Communications personnel must spend to investigate the matter. PLEASE, DO NOT SPAM from your account.

c. As our Customers are ultimately responsible for the actions of their clients over the OL Communications network, it is advisable that Customers develop a similar, or stricter, policy for their clients.

IMPORTANT NOTICE:
Anyone hosting websites or services on their server that support spammers or cause any of our IP space to be listed in any of the various Spam Databases will have their server immediately removed from our network. The server will not be reconnected until such time that you agree to remove ANY and ALL traces of the offending material immediately upon reconnection and agree to allow us access to the server to confirm that all material has been COMPLETELY removed. Severe violations may result in immediate and permanent removal of the server from our network without notice to the customer. Any server guilty of a second violation WILL be immediately and permanently removed from our network without notice.